Certificate

X
Indemnd Infotech

About Us

VISION

To make InDemand professionally managed organization with skilled and highly motivated associates, who are committed to delivering software products & services with great dedication and passion that results in total customer delight

MISSION

Provide software services in the areas of CRM and BI applications for medium and large enterprises. Make Indemand enjoyable, energizing and a challenging place to work.

Treat every associate, client and business partner with respect & conduct business in a fair and in a highly professional manner.

Strive for excellence in all the areas of business that we operate with a penchant for passion and a focused approach. Offer the best value in software outsourcing services and became a trusted partner for our clients.

LEADERSHIP TEAM






Clients and Partners

  • Clients
  • Business Partners
  • Technology Partners
Janus Technologies Technology Partner
abs Business Partner
AwalNet Clients
Microsoft Partner Technology Partner
Almoayed Business Partner
GIB Clients
Oracle Gold Partner Technology Partner
ISYX Business Partner
Ivy mobility Clients
KPMG Clients
Mobily Clients
Tigris Business Partner
Vodafone Clients
JPS Clients


Services

Consulting

Consulting exercise in IT has become increasingly important for every organization in today’s scenario, with too many technologies, products, and process automation coming into existence. It has become extremely difficult for customer to make the right decision since these are high investment initiatives and drives key decision making by the senior management.

Hence most of the enterprises are opting for competent IT companies to do the consulting exercise to ensure their objectives are met and ROI is achieved in the shortest possible time.

Project Services

The current competitive scenario has made organizations to adopt “OUTSOURCING” as a key strategy for gaining and maintaining competitive advantage, when executed as a part of an overall sourcing strategy. We perfectly understand the objectives that organizations would want to achieve from Outsourcing and accordingly we have adopted best practices, established competencies, built value propositions, for delivering sustained business value.

We transform our client’s operations to make them agile, smarter as well as cost-effective that ultimately add value to their businesses. Needless to say, our proven domain expertise, technical know-how and the solid delivery capabilities across technologies help us to provide services and solutions that are par excellence.



At InDemand, We work along with the customers to understand their business challenges, objectives and pain points to define business requirements and provide them with the right CRM solution. We have a dedicated team of experts who are well equipped to serve clients right through this process. And our project services include

  • Scoping & Solution Design
  • Environment configuration
  • Customization and Implementation
  • Upgrades/Migration
  • Enterprise Application Integration (EAI)
  • Bespoke Application development on .Net Technologies
  • Application Maintenance and Support services

Staff Augmentation

Organizations are constantly exploring innovative ways to acquire, retain and train the best talent to meet ever growing requirements of their business. However acquiring skilled IT professionals who can deliver quality output with minimum training is a constant challenge across the globe.

We at InDemand have live connect with industry professional, who can service your needs and minimize your cost of acquiring talented resources to fulfill your ever-increasing staffing needs.

Our engagement model is flexible to suit your specific requirement, be it, short term or long term, functional or technical, onsite or offshore, entry or senior level. We understand your requirements perfectly and provide the right skills & talents to realize your business goals.

Consulting

Consulting exercise in IT has become increasingly important for every organization in today’s scenario, with too many technologies, products, and process automation coming into existence. It has become extremely difficult for customer to make the right decision since these are high investment initiatives and drives key decision making by the senior management.

Hence most of the enterprises are opting for competent IT companies to do the consulting exercise to ensure their objectives are met and ROI is achieved in the shortest possible time.

Project Services

The current competitive scenario has made organizations to adopt “OUTSOURCING” as a key strategy for gaining and maintaining competitive advantage, when executed as a part of an overall sourcing strategy. We perfectly understand the objectives that organizations would want to achieve from Outsourcing and accordingly we have adopted best practices, established competencies, built value propositions, for delivering sustained business value.

We transform our client’s operations to make them agile, smarter as well as cost-effective that ultimately add value to their businesses. Needless to say, our proven domain expertise, technical know-how and the solid delivery capabilities across technologies help us to provide services and solutions that are par excellence.

At InDemand, We work along with the customers to understand their business challenges, objectives and pain points to define business requirements and provide them with the right CRM solution. We have a dedicated team of experts who are well equipped to serve clients right through this process. And our project services include

  • Scoping & Solution Design
  • Environment configuration
  • Customization and Implementation
  • Upgrades/Migration
  • Enterprise Application Integration (EAI)
  • Bespoke Application development on .Net Technologies
  • Application Maintenance and Support services

Staff Augmentation

Organizations are constantly exploring innovative ways to acquire, retain and train the best talent to meet ever growing requirements of their business. However acquiring skilled IT professionals who can deliver quality output with minimum training is a constant challenge across the globe.

We at InDemand have live connect with industry professional, who can service your needs and minimize your cost of acquiring talented resources to fulfill your ever-increasing staffing needs.

Our engagement model is flexible to suit your specific requirement, be it, short term or long term, functional or technical, onsite or offshore, entry or senior level. We understand your requirements perfectly and provide the right skills & talents to realize your business goals.


Industries We Serve

img02

Banking

All Leading banks have done substantial investments on Systems & Infrastructure over the decade to automate their transaction systems. Having stabilized their day to day

img02

Public Sector

Digital age citizens expect Private sector type services from Public sector. Efficient governance is all about delivering public services quickly in a cost effective way

img02

Retail

In midst of difficult global economic conditions, the global retail industry is set on a steady growth path. In today’s scenario Customers are well informed that the store executives

img02

Telecom

Telecom companies have grown multi-fold in recent years offering a wide spectrum of services in Voice & Data exchange. Ever-increasing Mobile Subscription base




Our Products

Customer Relationship Management

With CRM emerging as a key tool driving growth for businesses across the globe, InDemand has launched their own CRM product to enable businesses to automate key business processes that will enable Sales and Marketing team to acquire new customers thereby increase revenue and customer base significantly.

InDemand’s iCRM+ will automate the complete Sales, Marketing and Customer service processes to put the organizations ahead of their competition by redefining their product portfolio in sync with the customer expectations.

Features
  • Customer 360 Degree View
  • Work flow definition
  • Auto Assignment
  • Built in Escalation Engine
  • Contact Center Integration
  • Integration(CBS / ERP)
  • User defined SLA
  • Email & SMS Alerts
Benefits
  • Available on Cloud / On Premise models
  • Lowest TCO
  • Predictable ROI
  • Minimize Operational costs
  • Maximize Revenues, margins & profit
  • User friendly – Ease of adoption
  • Enhance Customer satisfaction index

Loyalty Management

Pondering how you can keep your customers happy? After all, it is the happy customer who can bring more business to your company.

Effective loyalty programs is one of the most strategic, effective and assured mechanisms for organizations to reach & reward wide pool of customer base. InDemand Infotech's iLoyalty+ can be integrated with POS system or CRM application to create programs & promotions with ease.

Features
  • Easy & Structured Program & Promotion definition
  • Customizable & parameter driven Loyalty Programs
  • Dynamic Points calculation engine for accrual & redemption
  • Work flow definition
  • Integration(CBS / ERP / POS)
  • Email & SMS Alerts
Benefits
  • Cloud / On Premise models
  • Customer Retention
  • Draw more traffic & foot falls
  • Increase customer wallet share
  • Maximize revenue by Positive WoM
  • Enhance Customer Lifetime Value
  • Improve Brand equity
  • Cut down on Advertisement & promotional expenses
  • Focused campaigns & Strategic reward programs

Social Media Integration

Social Media has emerged as the most preferred communication medium for people across the globe today and it has even forced most of the organizations to be present in social sites to ensure their reach and creation of awareness.

InDemand has understood this challenge and has built this product to enable organizations to overcome this challenge not only to be merely present in social media but use Social Media to significantly transform their business.

Features
  • Latest web architecture
  • Light weight framework
  • Compatible with Leading CRM
  • Bi directional social media integration engine
  • Data feed directly to CRM system
  • Automate Lead & Service request creation
  • Assignment Automation
  • Sentiment Analysis
Benefits
  • Become pro active than reactive
  • Capitalize on Positive reviews & feedback
  • Improve Brand visibility
  • Substantial improvement in Customer Service levels
  • Cut down on Advertisement & promotional expenses



Case Studies

Business Consulting
Customer Background

Established in 2004, a leading telecom service provider renowned as the second largest mobile service provider in the Kingdom of Saudi Arabia.

Company owns vast majority shares in the Saudi National fibre Network (SNFN) composed with 12,800 KM of structured fibre cable, panned into 7 fully protected rings covering 35 Saudi cities.

Domain: Telecommunication
Application Footprint:

Siebel eCommunications (Siebel 8.1.1.8)

Project Background:

We have entered into a consulting engagement with one of the leading Telecom service provider in Saudi to assess their CRM business processes, objectives of the CRM implementation and identify the gaps between the two.

Business Requirements:
  • Review the business processes dealing with Account, Contact, lead, opportunity, order & Product Entities
  • Review User, Access Groups, Position & Responsibilities
  • Organization Structure & Division Hierarchies
  • Create Entitlement Matrix by mapping the Organization Roles to the application roles
Solutions & Benefits:
  • Optimized the business processes and reduced turnaround time for the sales personnel
  • Brought in the industry best practices and built better business processes to add value to the organization
  • Brought consistency in application access controls and better escalations mechanisms
  • Improved application performance by eliminating redundant processes
Enhancement
Customer Background

The largest telecom company in the Kingdom of Saudi Arabia, which supports companies in getting the best out of those new technologies. The company is at the forefront of shaping the IT landscape in Saudi Arabia helping organizations from all fields.

The company offers solutions in the areas of Connectivity, System and Infrastructure Integration as well as managed solutions

Domain: Telecommunication
Application Footprint:
  • Siebel eCommunications(Siebel 8.1.1.8)
  • Siebel Tools, eScripting, Oracle Database
Project Background:

We were engaged for enhancing the existing Siebel CRM Application and related workflows to effectively address the pain areas and provide additional features to their Sales personnel.

Business Requirements:
  • To provide clear segregation of Customers & Prospects based on Active Services provided
  • Design and Develop Customer Hierarchy to Establish relationships between Customer entities
  • Link Sales Orders & Invoices to individual Accounts within a Customer and have a holistic view at customer level
  • Build Product hierarchies based on catalogue and categories to cascade product attributes & constraints throughout the hierarchy
Solutions & Benefits:
  • Our team worked on 2 critical modules namely Customer Hierarchy & Product Hierarchy to overcome operational pain areas of the customer
  • Post enhancement, Business users were able to add products to appropriate product categories and view Customer data in a hierarchical structure.
  • Enhanced application enabled business users to associate Customer related entities like contact, Order, Invoice and Product at any level of the Customer hierarchy.
  • Optimized the business processes and reduced the turnaround time for the sales personnel
Integration & Reporting
Customer Background

Our client is a multinational corporation that specializes in electricity distribution equipments, automation management and produces installation components for energy management with 100,000+ employees and operations in more than 100+ countries.

Domain: Manufacturing/Energy
Application Footprint:
  • Seibel 7.8 Call Center module
  • Actuate version 7 & Oracle Apps
Project Background:
  • Siebel Call Center being used to track sales and services for UPS units. The application is integrated with Oracle Apps. Actuate is used for Report generation.
  • Resource scheduling software (“Scheduler”) used for addressing customer service requests
Business Requirements:
  • To integrate Siebel Call Center with Scheduler (external system) for data synchronization and activity scheduling for customer service requests
  • Design and Develop reports to analyse customer service requests.
Solutions & Benefits:
  • Created Inbound and Outbound Webservices to send/receive information between Siebel and the Scheduler
  • Multiple Complex reports were developed to enable senior management analyse service requests to make informed decisions.
Implementation - Siebel CRM
Customer Background

A leading global telecom service provider in the United Kingdom and a part of the world’s second-largest mobile phone company.

The company has 20 million+ subscribers and is the third-largest mobile telecommunications network nationally

Domain: Telecommunications
Application Footprint:
  • Siebel eCommunications, Siebel 8.1.1.10
Project Background:

Engaged for implementing Siebel CRM that serves as a tool to effectively manage collections which are overdue/defaulted.

  • Collections management is a process to collect money from subscribers after the grace period provided to pay the dues is over.
  • Entire collections management life cycle spreads across Oracle BRM and Siebel CRM
Business Requirements:
  • To define set of actions to be performed based on certain scenarios for specific cases defined by business administrator in Oracle BRM.
  • To enable Siebel CRM to provide synchronization of collection actions whenever the scenario arises.
Solutions & Benefits:
  • Integration between Siebel CRM and Oracle BRM was enhanced to allow the Customer Service Representative (CSR) to perform a number of additional functions within Siebel CRM which includes (Restart Collection Scenario, Change Collection Scenario, Pause & Exempt Customer from Collections, Assign Debt Collection Agency, Payment Arrangement, Promise to pay, Installment Management)
  • Scenario Configuration: Ability to create / delete / modify the logic which decides scenario to be performed
Implementation - MS CRM
Customer Background

A leading Bank incorporated in the Kingdom of Bahrain and licensed by the Central Bank of Bahrain as a conventional wholesale bank. It aims to be the international GCC bank with regional expertise, global outreach and innovative financial solutions; and to be a value-adding partner, leveraging cutting-edge technology and superior human capital.

Domain: Banking
Application Footprint:
  • MS Dynamics CRM
Project Background:

Our client, a leading bank in Bahrain, engaged us to evaluate various CRM products and identify the best fit for their business operations and also integrate CRM with other Business applications.

Business Requirements:
  • Understand the banks existing business process
  • Analyse Organization Structure & Division Hierarchies
  • CRM Products assessment & evaluation
  • Prepare assessment matrix
  • CRM Application alignment with Business & other Business application
  • Define Integration strategy
  • Program Management
Solutions & Benefits:
  • Brought in the industry best practices and built better business processes to add value to the organization
  • We have completed the consulting assignment and identified Microsoft Dynamics CRM as the best fit after a detailed analysis
  • Currently we are carrying out program management of multiple applications like Core Banking, CRM, Risk and Fraud Management that are currently being implemented by the client.
Mobile Application Integration
Customer Background

Fortune 500 pharmaceutical client wanted its medical representatives around the globe to add customers and contacts using iPad on the fly.

Domain: Healthcare (Pharmaceutical)
Application Footprint:
  • Siebel Pharma 8.1.1.5, IvyRep (Mobile App), Oracle Database
Project Background:

To design and develop a new interface between Ipad and Siebel Application using web services that allows bidirectional data flow.

Business Requirements:
  • Major entities like Accounts, Contacts, Activities and Products which are classified as Master Data need to be retrieved from Siebel to iPad as master data downloads, which in turn needed to be transformed into XML format as response messages. The processed transactional data like account call,contact call and Time off Territory should then be pushed to Siebel as XML components and subsequently saved in the Siebel database
Solutions & Benefits:
  • Designed and Developed first of it’s kind Siebel-iPad (ivyRep) Integration (EAI Solution).
    1. EAI Solution for Master data download to address Full, incremental and Selective download and upload Transactional data
  • Enables medical representatives (MRs) to plan their day to day activities and maintain upto date customer data.
  • Reduction of Operational expenses by over 20%
  • Integration of siebel with iPad boosted their product sales thereby increased revenues.
Implementation - iCRM+
Customer Background

Established in 2007, Our client is engaged in offering wide range of Packaging solutions including machineries and consumables to large and medium segment across industries.

Domain: Manufacturing
Application Footprint:
  • iCRM+ 1.0.1
Project Background:

Client's business data such as Enquiry, Customer details, Order details, Delivery details being maintained manually in silos.

Due to planned expansion in business growth, client required an integrated solution to have consistent information across all channels leading to the need for Sales Force Automation.

Business Requirements:
  • Understand current business process & integration requirements
  • Integrated Sales Force automation to address
    1. Lead to Customer
    2. Quote to Order
    3. Order to Delivery
  • Reports & Analytics
Solutions & Benefits:

Automated Client's sales process including quote, order and delivery management modules of iCRM+ and integrated with their financial application using webservices for smooth data exchange.

  • Auto assignment of Enquiry
  • Reduced enquiry TAT resulting in increased conversion rate
  • Built in alerts & escalation engine
  • Unification of data from all sources
  • Seamless data flow right from Lead to Delivery
  • Advanced report for 360 Degree customer profiling
Customer Background

Established in 2004, a leading telecom service provider renowned as the second largest mobile service provider in the Kingdom of Saudi Arabia.

Company owns vast majority shares in the Saudi National fibre Network (SNFN) composed with 12,800 KM of structured fibre cable, panned into 7 fully protected rings covering 35 Saudi cities.

Domain: Telecommunication
Application Footprint:

Siebel eCommunications (Siebel 8.1.1.8)

Project Background:

We have entered into a consulting engagement with one of the leading Telecom service provider in Saudi to assess their CRM business processes, objectives of the CRM implementation and identify the gaps between the two.

Business Requirements:
  • Review the business processes dealing with Account, Contact, lead, opportunity, order & Product Entities
  • Review User, Access Groups, Position & Responsibilities
  • Organization Structure & Division Hierarchies
  • Create Entitlement Matrix by mapping the Organization Roles to the application roles
Solutions & Benefits:
  • Optimized the business processes and reduced turnaround time for the sales personnel
  • Brought in the industry best practices and built better business processes to add value to the organization
  • Brought consistency in application access controls and better escalations mechanisms
  • Improved application performance by eliminating redundant processes
Business Consulting
Customer Background

Established in 2004, a leading telecom service provider renowned as the second largest mobile service provider in the Kingdom of Saudi Arabia.

Company owns vast majority shares in the Saudi National fibre Network (SNFN) composed with 12,800 KM of structured fibre cable, panned into 7 fully protected rings covering 35 Saudi cities.

Domain: Telecommunication
Application Footprint:

Siebel eCommunications (Siebel 8.1.1.8)

Project Background:

We have entered into a consulting engagement with one of the leading Telecom service provider in Saudi to assess their CRM business processes, objectives of the CRM implementation and identify the gaps between the two.

Business Requirements:
  • Review the business processes dealing with Account, Contact, lead, opportunity, order & Product Entities
  • Review User, Access Groups, Position & Responsibilities
  • Organization Structure & Division Hierarchies
  • Create Entitlement Matrix by mapping the Organization Roles to the application roles
Solutions & Benefits:
  • Optimized the business processes and reduced turnaround time for the sales personnel
  • Brought in the industry best practices and built better business processes to add value to the organization
  • Brought consistency in application access controls and better escalations mechanisms
  • Improved application performance by eliminating redundant processes
Enhancement
Customer Background

The largest telecom company in the Kingdom of Saudi Arabia, which supports companies in getting the best out of those new technologies. The company is at the forefront of shaping the IT landscape in Saudi Arabia helping organizations from all fields.

The company offers solutions in the areas of Connectivity, System and Infrastructure Integration as well as managed solutions

Domain: Telecommunication
Application Footprint:
  • Siebel eCommunications(Siebel 8.1.1.8)
  • Siebel Tools, eScripting, Oracle Database
Project Background:

We were engaged for enhancing the existing Siebel CRM Application and related workflows to effectively address the pain areas and provide additional features to their Sales personnel.

Business Requirements:
  • To provide clear segregation of Customers & Prospects based on Active Services provided
  • Design and Develop Customer Hierarchy to Establish relationships between Customer entities
  • Link Sales Orders & Invoices to individual Accounts within a Customer and have a holistic view at customer level
  • Build Product hierarchies based on catalogue and categories to cascade product attributes & constraints throughout the hierarchy
Solutions & Benefits:
  • Our team worked on 2 critical modules namely Customer Hierarchy & Product Hierarchy to overcome operational pain areas of the customer
  • Post enhancement, Business users were able to add products to appropriate product categories and view Customer data in a hierarchical structure.
  • Enhanced application enabled business users to associate Customer related entities like contact, Order, Invoice and Product at any level of the Customer hierarchy.
  • Optimized the business processes and reduced the turnaround time for the sales personnel
Integration & Reporting
Customer Background

Our client is a multinational corporation that specializes in electricity distribution equipments, automation management and produces installation components for energy management with 100,000+ employees and operations in more than 100+ countries.

Domain: Manufacturing/Energy
Application Footprint:
  • Seibel 7.8 Call Center module
  • Actuate version 7 & Oracle Apps
Project Background:
  • Siebel Call Center being used to track sales and services for UPS units. The application is integrated with Oracle Apps. Actuate is used for Report generation.
  • Resource scheduling software (“Scheduler”) used for addressing customer service requests
Business Requirements:
  • To integrate Siebel Call Center with Scheduler (external system) for data synchronization and activity scheduling for customer service requests
  • Design and Develop reports to analyse customer service requests.
Solutions & Benefits:
  • Created Inbound and Outbound Webservices to send/receive information between Siebel and the Scheduler
  • Multiple Complex reports were developed to enable senior management analyse service requests to make informed decisions.
Implementation - Siebel CRM
Customer Background

A leading global telecom service provider in the United Kingdom and a part of the world’s second-largest mobile phone company.

The company has 20 million+ subscribers and is the third-largest mobile telecommunications network nationally

Domain: Telecommunications
Application Footprint:
  • Siebel eCommunications, Siebel 8.1.1.10
Project Background:

Engaged for implementing Siebel CRM that serves as a tool to effectively manage collections which are overdue/defaulted.

  • Collections management is a process to collect money from subscribers after the grace period provided to pay the dues is over.
  • Entire collections management life cycle spreads across Oracle BRM and Siebel CRM
Business Requirements:
  • To define set of actions to be performed based on certain scenarios for specific cases defined by business administrator in Oracle BRM.
  • To enable Siebel CRM to provide synchronization of collection actions whenever the scenario arises.
Solutions & Benefits:
  • Integration between Siebel CRM and Oracle BRM was enhanced to allow the Customer Service Representative (CSR) to perform a number of additional functions within Siebel CRM which includes (Restart Collection Scenario, Change Collection Scenario, Pause & Exempt Customer from Collections, Assign Debt Collection Agency, Payment Arrangement, Promise to pay, Installment Management)
  • Scenario Configuration: Ability to create / delete / modify the logic which decides scenario to be performed
Implementation - MS CRM
Customer Background

A leading Bank incorporated in the Kingdom of Bahrain and licensed by the Central Bank of Bahrain as a conventional wholesale bank. It aims to be the international GCC bank with regional expertise, global outreach and innovative financial solutions; and to be a value-adding partner, leveraging cutting-edge technology and superior human capital.

Domain: Banking
Application Footprint:
  • MS Dynamics CRM
Project Background:

Our client, a leading bank in Bahrain, engaged us to evaluate various CRM products and identify the best fit for their business operations and also integrate CRM with other Business applications.

Business Requirements:
  • Understand the banks existing business process
  • Analyse Organization Structure & Division Hierarchies
  • CRM Products assessment & evaluation
  • Prepare assessment matrix
  • CRM Application alignment with Business & other Business application
  • Define Integration strategy
  • Program Management
Solutions & Benefits:
  • Brought in the industry best practices and built better business processes to add value to the organization
  • We have completed the consulting assignment and identified Microsoft Dynamics CRM as the best fit after a detailed analysis
  • Currently we are carrying out program management of multiple applications like Core Banking, CRM, Risk and Fraud Management that are currently being implemented by the client.
Mobile Application Integration
Customer Background

Fortune 500 pharmaceutical client wanted its medical representatives around the globe to add customers and contacts using iPad on the fly.

Domain: Healthcare (Pharmaceutical)
Application Footprint:
  • Siebel Pharma 8.1.1.5, IvyRep (Mobile App), Oracle Database
Project Background:

To design and develop a new interface between Ipad and Siebel Application using web services that allows bidirectional data flow.

Business Requirements:
  • Major entities like Accounts, Contacts, Activities and Products which are classified as Master Data need to be retrieved from Siebel to iPad as master data downloads, which in turn needed to be transformed into XML format as response messages. The processed transactional data like account call,contact call and Time off Territory should then be pushed to Siebel as XML components and subsequently saved in the Siebel database
Solutions & Benefits:
  • Designed and Developed first of it’s kind Siebel-iPad (ivyRep) Integration (EAI Solution).
    1. EAI Solution for Master data download to address Full, incremental and Selective download and upload Transactional data
  • Enables medical representatives (MRs) to plan their day to day activities and maintain upto date customer data.
  • Reduction of Operational expenses by over 20%
  • Integration of siebel with iPad boosted their product sales thereby increased revenues.
Implementation - iCRM+
Customer Background

Established in 2007, Our client is engaged in offering wide range of Packaging solutions including machineries and consumables to large and medium segment across industries.

Domain: Manufacturing
Application Footprint:
  • iCRM+ 1.0.1
Project Background:

Client's business data such as Enquiry, Customer details, Order details, Delivery details being maintained manually in silos.

Due to planned expansion in business growth, client required an integrated solution to have consistent information across all channels leading to the need for Sales Force Automation.

Business Requirements:
  • Understand current business process & integration requirements
  • Integrated Sales Force automation to address
    1. Lead to Customer
    2. Quote to Order
    3. Order to Delivery
  • Reports & Analytics
Solutions & Benefits:

Automated Client's sales process including quote, order and delivery management modules of iCRM+ and integrated with their financial application using webservices for smooth data exchange.

  • Auto assignment of Enquiry
  • Reduced enquiry TAT resulting in increased conversion rate
  • Built in alerts & escalation engine
  • Unification of data from all sources
  • Seamless data flow right from Lead to Delivery
  • Advanced report for 360 Degree customer profiling

Join InDemand

Siebel Developer / Sr.Developer
Experience - 3 Years – 5 Years
Location - Chennai
  • Experience with designing and developing EAI Interfaces
  • Strong experience in integration workflows, business services and creating/modifying integration objects is a must.
  • Should have hands on experience on XML transformation, Web services etc.
  • Should also have worked on one or more Siebel provided transport adapters like EAI Http Adapter, EAI MQ Transport, EAI MSMQ Transport, EAI JMS Transport, EAI File Transport etc and possess basic Siebel configuration knowledge including joins, links, multi value links etc.
  • Should have Client Management /people management experience

At InDemand, we nurture a work culture driven by passion and resolve to constantly achieve higher standards. Our commitment to excel is enabled by a friendly environment where everyone is comfortable sharing ideas, techniques, tips and opinions. The culture at InDemand encourages every employee to invest time in researching new technologies and think of creative solutions for problems.

We firmly believe that happy employees provide passionate work which leads to happy customers. The management at InDemand is committed to empowering employees by providing them with relevant training, appropriate tools and a cordial environment that enable them to produce superior work and enjoy doing that.

InDemand makes it a fun place to work by arranging frequent leisure activities, quarterly tours and picnics. These short outings enable our associates to feel as a close knit family and foster great team work.

At InDemand, we nurture a work culture driven by passion and resolve to constantly achieve higher standards. Our commitment to excel is enabled by a friendly environment where everyone is comfortable sharing ideas, techniques, tips and opinions. The culture at InDemand encourages every employee to invest time in researching new technologies and think of creative solutions for problems.

We firmly believe that happy employees provide passionate work which leads to happy customers. The management at InDemand is committed to empowering employees by providing them with relevant training, appropriate tools and a cordial environment that enable them to produce superior work and enjoy doing that.

InDemand makes it a fun place to work by arranging frequent leisure activities, quarterly tours and picnics. These short outings enable our associates to feel as a close knit family and foster great team work.




Get in Touch

Send